Contact Information
Netheroak
Osterstraße 58
20259 Hamburg, Germany
Phone: +494065065414
Email: info@netheroak.com
Privacy Policy
At Netheroak, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services. We are committed to transparency and compliance with applicable data protection regulations, including the General Data Protection Regulation (GDPR).
Last updated: November 30, 2025
Data Controller
The data controller responsible for your personal data is:
Netheroak
Osterstraße 58
20259 Hamburg, Germany
Email: info@netheroak.com
Phone: +494065065414
Information We Collect
Information You Provide Directly
When you interact with our website or services, you may provide us with the following personal information:
- • Contact Information: Name, email address, phone number, and company details when you fill out contact forms or request services
- • Project Information: Details about your development needs, technical requirements, and project specifications
- • Communication Data: Messages, inquiries, feedback, and correspondence you send to us
- • Account Information: If you create an account, we collect login credentials and account preferences
Information Collected Automatically
When you visit our website, we automatically collect certain technical information:
- • Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths
- • Device Information: Browser type, operating system, device type, screen resolution, and language preferences
- • Connection Data: IP address, internet service provider, and general geographic location
- • Cookie Data: Information stored through cookies and similar tracking technologies (see our Cookie Policy for details)
Information from Third Parties
We may receive information about you from third-party sources:
- • Analytics Providers: Website usage statistics and performance metrics
- • Business Partners: Information shared with your consent when you come through referral partners
- • Public Sources: Publicly available information about your company or professional background
How We Use Your Information
We process your personal data for the following purposes, based on legitimate legal grounds:
Service Delivery and Communication
To provide our game development services, respond to your inquiries, process requests, and maintain our client relationships.
Legal basis: Contract performance and legitimate business interests
Website Functionality and Improvement
To operate our website, analyze usage patterns, identify technical issues, and improve user experience and service quality.
Legal basis: Legitimate business interests and consent
Marketing and Promotional Activities
To send you information about our services, industry insights, and promotional materials (only with your consent or where permitted by law).
Legal basis: Consent and legitimate business interests
Security and Fraud Prevention
To protect our website, services, and users from unauthorized access, fraudulent activities, and security threats.
Legal basis: Legitimate business interests and legal obligations
Legal Compliance
To comply with applicable laws, regulations, legal processes, and governmental requests.
Legal basis: Legal obligations
Data Sharing and Disclosure
We do not sell your personal information. We may share your data with the following categories of recipients:
- Service Providers: Third-party companies that help us operate our website, process payments, send emails, analyze data, and provide customer support. These providers are contractually obligated to protect your data.
- Analytics Partners: Companies like Google Analytics that help us understand website usage and improve our services.
- Legal Requirements: Law enforcement, government authorities, or other parties when required by law or to protect our rights and safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Data Security Measures
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:
Technical Safeguards
- • Encryption of data in transit and at rest
- • Secure server infrastructure
- • Regular security audits and updates
- • Firewall and intrusion detection systems
Organizational Measures
- • Access controls and authentication
- • Employee training on data protection
- • Confidentiality agreements
- • Incident response procedures
While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but maintain industry-standard protections.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:
- • Contact Form Data: Retained for 2 years after the last contact, or until you request deletion
- • Client Project Data: Retained for the duration of the project plus 3 years for legal and contractual purposes
- • Website Analytics: Aggregated data retained indefinitely; individual user data anonymized after 14 months
- • Marketing Data: Retained until you withdraw consent or request deletion
Your Rights and Data Management
Under applicable data protection laws, including GDPR, you have the following rights regarding your personal data:
Right to Access
You can request a copy of the personal data we hold about you, including information about how we process it.
Right to Rectification
You can request correction of inaccurate or incomplete personal data we hold about you.
Right to Erasure
You can request deletion of your personal data in certain circumstances, subject to legal retention requirements.
Right to Data Portability
You can receive your personal data in a structured, commonly used format and transmit it to another controller.
Right to Object
You can object to processing of your personal data based on legitimate interests or for direct marketing purposes.
Right to Restrict Processing
You can request limitation of how we process your data in certain situations while issues are resolved.
Right to Withdraw Consent
Where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of processing before withdrawal.
To exercise your rights, please contact us at info@netheroak.com. We will respond to your request within one month, as required by law. We may need to verify your identity before processing your request.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms, account registrations, or any data-submitting features
- Disable cookies through your browser settings (see our Cookie Policy for more details)
- Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.
To unsubscribe from marketing communications, click the "unsubscribe" link in any email we send you, or contact us directly.
International Data Transfers
Your personal data is primarily stored and processed within the European Economic Area (EEA). If we transfer your data outside the EEA, we ensure appropriate safeguards are in place, including:
- • Standard contractual clauses approved by the European Commission
- • Transfers to countries with adequacy decisions
- • Your explicit consent for specific transfers
Children's Privacy
Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of significant changes by posting the updated policy on our website with a new "Last updated" date. We encourage you to review this policy periodically.
Questions About Privacy?
If you have questions about this Privacy Policy, want to exercise your rights, or have concerns about how we handle your personal data, please contact us:
Email: info@netheroak.com
Phone: +494065065414
Address: Osterstraße 58, 20259 Hamburg, Germany
You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal data appropriately.
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